Excellence in Customer Service Award
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Axa Direct
Offering car, home, tax and commercial insurance, Axa Direct is located in Enniskillen along with 14 other branches throughout Northern Ireland.
With Axa it is all about going the extra mile to achieve business excellence and staff are measured and rated through a business structure on customer service. Working to global values, the aim is to have an attentive and reliable service available to all customers, which includes clients, local community, suppliers, employees and shareholders.
Feedback is measured daily via direct customer contact, telephone and website and then collated by head office for monitoring purposes.
Belleek Motor Supplies
A family run business, Belleek Motor Supplies has been operating for 34 years supplying parts for cars and commercial vehicles throughout Ireland. Open to the general public and mechanics, the business recently moved to bigger premises in the town in order to increase stock capacity. Belleek Motor Supplies pride themselves in going above and beyond what they can offer their customers, with same day delivery and by making themselves available 24/7 if needs be.
Testament to their excellent customer service is the fact that much of their custom is repeat and by word of mouth.
Colebrooke Spa
Opened in 2012, Colebrooke Spa came about as the result of a project on Channel 4’s ‘Country House Rescue’, to develop a luxury Spa at Colebrooke Estate. Catering for individuals, couples, groups, hen parties etc; the business won the Decleor spa of excellence and to top it off now stock the Yonka range. Management believe in delivering high standard treatments, good customer service, good aftercare advice and take customer feedback on board and act on it if necessary.
With full customer service staff training in place, Colebrooke Spa make sure and give the personal touch.
Fermanagh Self Catering
A family business, Fermanagh Self Catering is situated overlooking Killyfole Lough offering four well equipped homes, games room, tennis court, hot tubs, saunas, rose garden, football pitch and a badminton court.
Winning the Best Place to Stay 2015 Non-Serviced accommodation award, at the Tourism NI awards, has given Fermanagh Self Catering recognition for its innovation in providing a thoughtful family friendly holiday.
With excellent customer care based on attention to detail, personal service and staff who are prepared to go the extra mile, guests often comment that the accommodation felt as a good as home.
Killyhevlin Lakeside Hotel
With 4 star status, the Killyhevlin Lakeside Hotel has 71 Bedrooms, 13 Lakeside Chalets, a newly opened Kove Restaurant and is renowned as one of Northern lreland’s leading hotels. A fully accredited Investors in People business, the framework of which focuses on leading, supporting and improving their customer service experience. With huge investment in place on staff training, all employees work to ‘The Killy Way,” ensuring top class first impressions by smartly dressed and welcoming staff.
A customer care system is rigidly managed to track areas of improvement and recognise and reward high performance.
Share Discovery Village
Ireland’s largest activity centre, Share Discovery Village offers self-catering accommodation and a large range of art, land and water based activities. Holidays at Share ensure people of different ages can enjoy a wide range of skill based and multi activity courses, no matter how adept they are.
All staff participate in World Host Training and communication is the key, as staff are in regular contact with guests ensuring their needs are being met.
With staff working to the motto, ‘Our Flexibility is our Strength,’ Share Discovery Village ensures their guests have a holiday to remember!
HOW TO VOTE: Select the relevant tick box below and click vote. By supporting your favourite nominee you are creating additional awareness of their nomination and highlighting their success. Please note: One vote per IP address. Your vote DOES NOT determine the overall winner. The number of votes registered is open to public view for one week from the ‘go live’ date. Deadline for votes: 10am, Monday 28th September 2015.