The administrator for the popular Enniskillen family, friends and neighbours Facebook page took to the social media site last week to highlight the lack of seating outside Erneside Shopping Centre for shoppers waiting for a taxi. 

Up untiil then customers had to stand outside and wait to be collected as the only seating available was in the main body of the centre, away from view. 

Rita, who suffers from chronic back pain which flared up after shopping trips as she waited for a lift home, contacted Erneside’s own Facebook page to suggest seats for people of limited mobility. 

She told the Herald: “The lack of seating was putting me off going to Erneside. I have back problems and by the time I would have walked around only a few stores, it would have started playing up. As people will know, depending on the time of day, you could be waiting up to 30 minutes for a taxi to come, and that only added to the problem. 

“For young mothers with prams and those with mobility issues, it wasn’t ideal and had become a cause for concern for others too.” 

Within only a few days Rita’s wish had been granted, when she was contacted by Erneside to inform her that seating would be installed following her request. 

Centre manager Jim Masterson told the Herald: “We appreciate customer feedback and always take their comments on board. Although we are unable to have a seating area near the exit due to Fire and Safety regulations, as of Thursday, June 1st there are now two seats in the foyer for customers waiting on taxis.

“We were delighted to have been able to respond to a customer request. We listened to what Rita had to say and considered how could we make this happen in the shortest possible time.” 

Rita added: “I was very impressed with how prompt Erneside dealt with my request.”