BREAKING: Liberty Insurance reach agreement with Teleperformance over Enniskillen contact centre

Job losses at Enniskillen based Liberty Insurance gkfh40

An agreement has been reached between Liberty Insurance and global company Teleperformance to manage and operate Liberty’s Enniskillen contact centre, Sinn Fein’s Sean Lynch has said.

The MLA said a finalised announcement was made this morning.

The chief executive of Liberty Insurance, Tom McIlduff, had previously told the Fermanagh Herald that ‘hundreds of jobs’ could be created by the transfer of operations of the business in Enniskillen to a third party.


Last month it was announced that 270 jobs across Liberty in Ireland were to be cut, including 20 in Enniskillen, however the company’s CEO was confident that the remaining Enniskillen jobs would be safe when they are transferred to a third party, and said that several hundred could be created as a result of the move.

The company announced its intention to pull out of the British market resulting in big job losses in the South.

It said it hopes to find 20 voluntary redundancies in Enniskillen to facilitate the transfer of employees there to a third-party company, which would operate selling and servicing Liberty products and customers.

Liberty Insurance took over Quinn Insurance in 2011.

Speaking after the announcement was made this morning, Mr Lynch said:

“I was delighted to hear this morning that the agreement, initially announced last month, between Teleperformance and Liberty Insurance here  in Fermanagh has been finalised.

“The news of job losses in Liberty Insurance a few weeks ago was a shock and disappointment to the entire community, but we are hopeful that this will give the current employees and the local area, a boost of confidence.


“Teleperformance is a global leader in outsourced multichannel customer experience management and has been established in the north since 2000, employing over 2,000 people across its two sites in Bangor and Newry.

“The strong management team and dedicated staff network based in Liberty Insurance in Enniskillen will undoubtedly thrive under this agreement.

“The company will manage and operate the customer contact facility here in Enniskillen, and hopefully this agreement will deliver growth and prosperity both locally and nationally.”


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