Staff at call centre ‘at breaking point over new terms’

FORMER Quinn Direct workers at Teleperformance in Enniskillen have said they are “totally demoralised” and feel they are being “pushed around” by their new employers. Long-term workers at the Carran Business Park contact centre, which is the northern base for Liberty Insurance and was the subject of much publicity this time two years ago when […]

New jobs will offer £2,000 less than living wage

ENNISKILLEN has been branded “the new India” by some social media commentators after it was revealed the 800 call centre jobs due to be created in the town over the next three years would have an average salary of less than £15,000. While news of the investment was widely welcomed last week, once the dust […]

Poll: Will new call centre jobs tempt you home?

Last week it was announced 800 new jobs are to be created in Enniskillen over the next three years by global customer service giant Teleperformance, who took over the running of Liberty Insurance at the Carran Business Park this summer. The jobs, in customer service, will generate an estimated £12 million in salaries, with the […]