ALMOST 1,000 patients submitted formal complaints to the Western Trust in the past year, according to the latest figures from the Department of Health. While this was one of the lowest number of complaints received by any Trust in the North, with only the Northern Trust receiving less, it is a significant increase on the […]
Staff attitude and quality of treatment top the list of health service complaints
The quality of treatment and the attitude and behaviour of staff were the big issues that patients complained about in the Western Trust.