Excellence in Customer Service
Award sponsored by
First Trust Bank
Support your favourite nominee to create additional awareness of their nomination and highlight their business success. Vote by clicking on the relevant option below (scroll down to the bottom of the page) and then click ‘vote’. One vote per IP address. Closing date for votes: 10am, Tuesday 7th October. Please note: voting does not determine the overall winner.
Belmore Dental Studio
With the aim of providing patients with dental excellence, Belmore Dental Studio provides a comfortable home from home setting. They believe that quality dentistry is a result of sincere intention, diligent effort and purposeful direction by a well-educated team combined with the finest technology, equipment and materials.
A particular strength of Belmore Dental Studio is policy and protocol. They have just received their silver award from the BDA good practice scheme representing seven years of uninterrupted membership. A key part of that is their monthly patient satisfaction questionnaires and customer comment forms.
Advanced Beauty
Using their customer journey principle, Advanced Beauty Skin Laser & Beauty Clinic’ strive to achieve the highest quality of service for every single customer. This begins from the first point of contact and is continuously ongoing.
They have created a bespoke, luxurious and inviting environment for customers, and have also tried to enhance the external first impressions with bespoke branding and a new awning.
Customers are always asked to communicate their experience during and after treatments, through comment cards, feedback emails, social media and the website.
Select Security
Selling electrical & security products, Select Security & Electrical Supplies sets out to provide a professional experience right through the order and delivery process.
As an ISO9001 company, staff receive constant in-house training to ensure the highest levels of customer care are retained.
Their customer care system keeps a track of different aspects of any order and identifies any problems. These can then be analysed and measured against all non-problem orders, so they can keep a track of how well they are performing. Select Security endeavors to provide the best customer care possible.
The Enniskillen Hotel
All guests and customers are greeted with the famous Fermanagh welcome at The Enniskillen Hotel, a motto which is used throughout their overall experience.
With their ‘nothing is too much hassle’ approach, staff strive to maintain a consistent service which is of utmost importance to their brand.
By sourcing local products and using the county’s most enchanting asset, its people, customers are assured to experience the best Fermanagh has to offer.
In line with Fermanagh’s bid to become Northern Ireland’s first WorldHost Destination by May 2015, the hotel has ensured all their staff undertook WorldHost training.
Vote for your favourite nominee by clicking on the relevant option below and then click vote.
One vote per IP address. Closing date for votes: 10am, Tuesday 7th October