Support your favourite nominee to create additional awareness of their nomination and highlight their business success. Vote by clicking on the relevant option below (scroll down to the bottom of the page) and then click ‘vote.’ One vote per IP address. Closing date for votes: 10am Monday, 7th October 2013

 

Swifts Supervalu

Swifts Supervalu is a family owned independent supermarket in Lisnaskea offering 24 hr fuel, butchers, award winning deli, GAA tickets, off licence, lottery, photo processing, e top ups, fuel depot, free home delivery and dvd rental.

In the past 12 months the business has achieved double digit growth in sales and has enhanced overall profit margin as well as achieving the accolade of NI deli of the year and also has Investors in People accreditation.

The supermarket aims to create a friendly and welcoming atmosphere to make an impression that stays with the customer.

The store aims to meet customers’ expectations by offering services they won’t get elsewhere and are proactive in trying to develop ranges and services.

Customer service is measured by regular exit surveys, external audits from Musgrave and mystery shopper visits.

 

Monaghan Bros

Monaghan Bros has grown to become one of Northern Ireland’s best known car dealerships. They are the main Ford & Hyundai car dealers in the area and an extension to the business they have a used car centre with over 60 quality used cars in stock, backed by a fully functional accident repair centre and 24-hour recovery service.

Monaghan Bros is a family business so they ensure that from the minute someone enters their premises they are greeted with a warm and friendly welcome, all staff are fully uniformed and are there to help. Their premises are modern, clean with facilities for the less abled body and child friendly.

Monaghan Bros have a 12 step customer journey system/policy from first contact through to after sales follow-up call, which also includes 24 hours recovery service, courtesy vehicles, pick-up service and service reminders.

 

SD Kells

SD Kells is one of Fermanagh’s most respected and well-known businesses operating 3 stores in the County and 6 elsewhere, employing 159 full and part time staff members. The business which hails from Lisnaskea, has operated in Enniskillen since 1987 and has many loyal customers (local and outside the county), young and old.

Customer service is of the highest priority to SD Kells as they do their utmost to ensure any request is followed up and adhered to when possible.

Experience (and common sense) is a key factor for SD Kells as managers are empowered to ensure training and knowledge is passed onto new and developing staff members. Customer service is evident in SD Kells, as staff aim to approach every customer on entry and to help out as best as possible.

 

 

Vote for your favourite nominee by clicking on the relevant option below and then click vote.
One vote per IP address. Closing date for votes: 10am Monday, 7th October 2013