O2 Enniskillen are now offering personal, one to one business advice and support at their Belmore Street store. Starting from today (Wednesday) the store will provide expert business advice in new headquarters within their Enniskillen store. Declan Devlin, the owner of O2 Enniskillen explained why they have chosen to expand.
“It is something we have identified as a need, for business customers to be brought to a different area and looked after differently and we have a lot of business customers in the area and they need more things than the consumer. From setting up one to ten phones, to business support, bill analysis things like that.”
Geralyn Heap, O2 Business Sales and Support is one of three staff in the new business centre and believes there is enough interest amongst the community in Fermanagh and beyond. “In total there’s probably about four or five hundred businesses we look after. You’re talking sole traders to multiple connection accounts.
We would go as far as Strabane and go up to Tyrone also. We provide a service to go to them. At the minute there is nowhere really in Enniskillen that provides a service where a customer can walk in and get a one to one service especially tailored to them.”
The business team will provides services such as; online billing analysis, technical support and troubleshooting and although they previously provided these services they are now able to do this in a comfortable, private setting away from the shop floor.
It’s something the area’s missing,” explained Julianne Mullin, O2 Business Sales and Support. “Even from working in other businesses myself it is difficult where you don’t have a provider. They’re based in Belfast or England and are posting you out a phone, which you have to set up yourself.
If you’re not even a little tech savvy you’re getting very little out of your phone, but if you come in store you can set up your emails and other services, everything can be done in here.” The move into business will allow staff in both the consumer and business end to become more specialised explained Declan and if successful there will be grounds for expansion and further employment.
“This is just the start of it we think, it just depends on how publicly busy we become as we have a lot of customers to chase. There is potential to put people on the road also.” Business customers are able to contact the business directly by a unique phone number and can arrange appointments in the new business centre. Customers on the shop floor, with business interests will also be directed to the new team concentrated solely on giving the best support and advice.